Return Policy

We want you to love your Soraya pieces.

If you are not fully satisfied with your order, eligible items may be returned within 14 days of delivery.

Return Eligibility

To qualify for a return:

• Items must be unused and in original condition

• Items must be returned in original packaging

• Proof of purchase is required

Non-Returnable Items

For hygiene and quality assurance reasons, certain items may not be eligible for return, including:

• Earrings

• Personalized/custom items

• Final sale items

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the item and packaging.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

To request a return, please contact us at:
info.fortitude.enterprises@gmail.com