FAQ
How long does shipping take?
Orders are typically processed within 2–5 business days. Estimated delivery times are:
- Canada: 7–14 business days
- United States: 5–12 business days
- International: 7–20 business days
Shipping times may vary depending on location and carrier delays.
Do you ship internationally?
Yes, Soraya Jewelry ships worldwide to select countries and regions.
Can I track my order?
Yes. Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery status.
What materials are used?
Our collections feature carefully selected materials designed to offer both beauty and elegance. Product materials may include gold-plated finishes, sterling silver, stainless steel, cubic zirconia, moissanite, pearls, and other premium jewelry materials depending on the design.
Please refer to individual product descriptions for specific material details.
How do I care for my jewelry?
To help maintain the beauty of your jewelry:
- Avoid contact with water, perfumes, lotions, and harsh chemicals
- Remove jewelry before swimming, showering, or exercising
- Store pieces in a dry, soft pouch or jewelry box
- Gently clean with a soft cloth after use
Proper care will help extend the life and shine of your jewelry.
What is your return policy?
Eligible items may be returned within 14 days of delivery if unused and in original condition. Certain items such as earrings and personalized pieces may not be eligible for return due to hygiene reasons.
Please see our Return Policy page for full details.
Can I modify or cancel my order?
Orders may be modified or canceled within 12 hours of purchase. Once processing or shipping has begun, changes may no longer be possible.
Please contact us as soon as possible for assistance.
Do you offer gift packaging?
We are working on offering elevated packaging and gift-ready experiences for select collections in the future. Stay tuned for upcoming updates and special releases.